REMOTE IT SUPPORT
Get instant technical assistance from our Remote IT Support team.
ONE-STOP SHOP
Single point of contact for all your technology needs. We provide a full spectrum of IT solutions.
Learn about how an IT Help Desk can bring an ROI
EXCEPTIONAL REMOTE IT SUPPORT FOR BUSINESSES
Convenience, Quality & Affordability
If remote IT support instantly makes you think of an overseas call center, you’re not alone. However, OnsiteIn60’s remote help desk always puts you in touch with a member of our local team. That means no automated menus, answering services, or robot chat windows. Just real, live IT experts. Call or email during business hours and you’ll get a reply within 15 minutes! In most cases, you’ll even be able to get in touch with your usual onsite tech.
Most of our technical services are done onsite at the business, but there are times when using remote helpdesk is the better solution. Often, it is also the more cost-effective option.
Since our costs of supporting you in this manner are lower, we are able to pass on the substantial savings to you. Furthermore, about 90% of proactive maintenance falls under this category. As a result, you’ll save money while investing in the health of your network.
Remote IT support is available as either scheduled maintenance or on-call for emergencies. To do this, our techs use cutting-edge, remotely accessible technology. Of course, we will always call or email to notify you about any network and server maintenance. We will also ask about any open issues during the help desk session.
REMOTE IT SUPPORT AVAILABILITY
Many of our Services are Available Remotely.
At Onsitein60, we offer all-inclusive, around-the-clock management of your entire IT network infrastructure. In case of any technical troubles, our Remote IT Support team is here to help! And since we offer low, flat rates, you can get in touch by phone or email as often as you like. Our qualified technicians will ensure you’re back up to speed in no time.
We offer our clients the following services:
Remote Monitoring
> Data Retrieval
> Virus Removal
> Boot Up Issues
> Server Monitoring
> Network Monitoring
> Slow System Issues
> Event Log Monitoring
> System Formatting Issues
> Online Connectivity Issues
> Performance Tuning Issues
> Browser Connection Issues
Setup and Installation
Managed Services Support
BENEFITS OF USING A HELP DESK
To Name But a Few…
Lower, More Predictable Costs
We offer monthly flat rates for Remote IT Support, which means the price is fixed regardless of how much support you use. As a result, you’re budget can account for this regular operational expense.
Instant Troubleshooting
All of our Remote IT Support techs are highly qualified and experienced. Consequently, they can start fixing the issue immediately.
Unlimited Support
We don’t limit the amount of remote support you can use. Call as often as you need. We’re also available 24/7 so you can call when its convenient for you.
WHY CHOOSE US AS YOUR IT SERVICE PROVIDER?
FLEXIBLE RATES
Flexible rates to better fit your needs and budget. We offer service packages and customized support.
24/7 MONITORING
Server and network 24/7 monitoring & maintenance to keep your critical IT systems running.
AGILE REMOTE SUPPORT
Fast and smart remote support rather than classic Help Desk. We guarantee supreme customer service.
DEDICATED STAFF
Dedicated IT engineer who knows your industry, business and technology needs.
FASTEST RESPONSE
Onsite in 60 minutes from the moment of your request. We have fastest response time in the industry!
REMOTE IT SUPPORT PLANS
Let’s create the perfect solution for your company!
We believe that IT services should be competent, affordable and adjusted to your business requirements. For this reason, we developed a flexible range of remote IT support plans – from fully managed to proactive assistance.
See our help desk packages to find the one that meets your needs and budget.